Refund policy

Refund Policy

The short version

If something isn't right, email us within 30 days of delivery and we'll refund you. In most cases we won't ask you to ship the product back.

We'd rather refund a bottle than argue about one.

30-day window

You have 30 days from the date your order is delivered to request a refund. Email hippiehygienecos@gmail.com with your order number and a sentence about what went wrong. You do not need to give a detailed reason.

Refund-first

For opened or partly used products, we will not ask you to return them. Returned cosmetics cannot be resold, and shipping them back is worse for everyone. We will simply refund you.

For unopened products, we may ask you to return them if the order was large. If we do, we will cover the return postage.

Damaged, faulty or incorrect orders

If your order arrives damaged, leaking, or is not what you ordered, email us with a photo within 14 days of delivery. We will replace it or refund you, whichever you prefer, and you will not be asked to return anything.

If a product doesn't agree with your skin

Every product we sell is certified by ECOCERT to the COSMOS standard, and the full ingredient list is published on each product page. Even so, any cosmetic can irritate some people. If a product doesn't suit you, stop using it and email us — the 30-day refund applies, and we'd like to know which product and which ingredient, if you can identify it.

We are not able to give medical advice. If you have a reaction that concerns you, please speak to a doctor or pharmacist.

How refunds are issued

Refunds go back to the original payment method. Once approved, we process refunds within 3 business days. Your bank or card issuer may take a further 5 to 10 business days to show it.

What isn't covered

• Requests made more than 30 days after delivery
• Products bought somewhere other than hippiehygiene.com
• Original shipping charges, unless the order was damaged, faulty or incorrect

Cancelling an order

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once it has shipped, the 30-day refund policy above applies instead.

Contact

Email hippiehygienecos@gmail.com. We aim to reply within two business days.